Frequently Asked Questions
How do I order prescription glasses?
Simply choose your frame, enter or upload your prescription during checkout, and our qualified opticians will prepare your lenses.
What if I don’t have my prescription with me?
No problem. You can place your order and email your prescription to us later.
What is PD and do I need it?
PD (Pupillary Distance) is the measurement between your pupils and helps ensure your lenses are correctly aligned.
- Check your prescription (it's sometimes included)
- Ask your optician
- Use an online guide (we'll be adding one soon)
Who prepares the lenses?
All prescription lenses are prepared and fitted by qualified UK opticians, ensuring accuracy and quality.
How long does delivery take?
Because every pair of glasses is made to order, delivery typically takes 5–10 working days.
Are your glasses really from £29?
Yes. We keep our range simple and operate online so we can offer prescription glasses from £29 without unnecessary mark-ups.
What happens if my glasses don’t fit?
We offer a 30-day fit guarantee. If your glasses aren't quite right, contact us and we'll work with you to make it right.
What if I enter my prescription incorrectly?
If your unsure, don't worry-our team checks all orders before processing. If something doesn't look right, we'll contact you to confirm.
Do your glasses include prescription lenses?
Yes. All our glasses include prescription lenses fitted by qualified UK opticians.
How can I contact PennySpecs?
You can reach us via our Contact page or email, and we aim to respond within 24 hours.